My submissions
Is this service available in the app?
This service is available on the Citizen's Portal mobile app, so you can use it directly.
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Can I find a record of all my submissions to the public administration?
In this section, records are available only for submissions made in the Citizen Portal environment. Your submissions made in other state or local government portals are not listed here.
I did not find the submission I sent to the authorities here. Where can I find it?
If you are not submitting your request directly from the Citizen Portal, but from another authority's portal, check the submission record in the portal where you submitted your request or contact its user support. In addition, if you have submitted your request via a databox, you can find the sent request in the sent data messages.
My submission is still unresolved. How should I proceed?
In this case, we recommend that you contact the authority dealing with your situation directly.
When will my submission status change?
In the case of automatic processing of a submission (e.g. a request for a record), information about the processing will be displayed within a few minutes. If the processing of the submission is bound by a statutory deadline, the status of the submission will change within that time frame as it is processed by the authority processing your submission.
Will I receive notification of the status of my submission?
Here it depends on the settings of the specific service where you are submitting the submission and whether notifications are included in the submission process. Typically, services that allow you to send status alerts will offer you the option to enter your contact details where the status information can be sent. Conversely, for automatically processed applications such as extracts from government registers or records, notifications are not usually sent during immediate processing.